Terms and Conditions Policy
We are committed to the manufacturing and distribution of foam products, furniture, metal bunk beds and school desks. Our company has expanded and leads the market in the Home Soft Furnishings with durable and authentic products.
Over the years we have developed brand through a rigorous integrated brand communications, adopting up-to-the-minute strategic advertising and promotions, using traditional and contemporary media to present our ideals, products and service offerings.
With the speed and dynamism in the new era of trading in a global market, we resolve to meet you our cherished clients online and offer to you, a one-stop-shop where you can get to buy all your home needs without hassle.
Each of the offering may vary, hitherto, you will have to accept our Terms and Conditions each time you buy from us. We therefore encourage our customers to take note that different terms; including prices, charges for services, availability, delivery times and returns policies stipulated in this Online Terms and Conditions. We hope you will spend a little time to study the T’s & C’s.
Terms and Conditions
This is a contract between Ashfoam and our Prospective customers, once they have ordered for any of our products or shopped through us online.
A customer is advised to submit an order for which an Order Reference Number and details of the products you have ordered will be given. The buyer will be given a reference number and details of the order.
Once payment is done online, and with the customer’s reference number, the customer can now approach any of our designated showrooms to collect the product or products purchased – depending on availability at that showroom. It will be advisable to contact our hotline numbers and speak to a sales attendant who will redirect you to a nearby showroom to collect your purchased item. This option is applicable to customers who purchase our product below Three Thousand Ghana Cedis (GH¢3,000)
Customers whose purchases exceeds Three Thousand Ghana Cedis will be delivered to them without any delivery charges.
Delivery of your order will be made no later than 7 days after your online transaction is completed. There will be a standard delivery fee of Ghc30 for deliveries within Accra, Tema, Takoradi and in Kumasi.
In case of pickups, the following are some of our major sales outlets including the main Head Office, Junction Mall, Marina Mall, Tema Casino Showroom, West Hills Mall, Achimota Mall, Accra Mall, North Industrial Area, Kumasi Mall and a few other Depots in within Accra and Tema, Takoradi and Kumasi.
Delivery of products purchased are carried out in a truck-pooling system, thus deliveries are done accordingly to the design and schedule of the daily routine of our Transport Department.
Cheque Payments/ Pricing
All our prices are in Ghana Cedis (GH¢), same for payments, in Ghana Cedis. Payments are made on selected products with Bank Deposit (here you enter a reference number-invoice/SKU number). You can also pay with Debit Card (via Zenith Bank) or Credit Card. Through Zenith Payment platform, payment can also be made by Mobile Money. Charges on Debit/Credit card transactions are borne by the customer.
We do not accept Cheque payment; except for bulk order, for which delivery would be done upon Cheque clearance
Direct Sales: Refunds/Goods Returns
Goods sold online are not refundable; unless for example, damage occurred in the cause of delivery by only our delivery team.
In exceptional cases, if you change your mind and would like to return your order after delivery, please be advised that this will entirely be at the discretion of Ashfoam Limited.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. This will mainly be verification from your bank behind the scenes to authenticate the card holder. For example, we may pass on your details for your bank to protect you and us from fraudulent activities.
We assure our customers of equity in our products presentation and guarantee that our products are of higher quality products. Thus any other Website or Online Shop that may relate to the sale and distribution of our products without our trademark or permission, will not be accepted and same subject to legal ramifications thereof.
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by law. We do not accept amendments to these terms and conditions.
These terms and conditions only cover the Ashanti Foam Factory Limited (ASHFOAM) website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.